What people say

Healthy Leaf O.

Healthy Leaf Organics LLC

Nextiva rocks

I am new to Nextiva and I must say they are very friendly. The support is definitely a five star. I feel very confident that I'm going to have great support from these guys moving forward and look forward to a long lasting relationship but I have to say customer service is at the top of my list. I like the fact that I can get them on the phone email or chat.

Rich

Nick was very helpful

Nick was very helpful. Answered all of my questions and followed up until my concerns were addressed.

Alexis P.

Small-Business

Custer Support Was Incredible!

The agent that helped me today was probably one of the best customer support agents I have ever experienced. 1) she was intelligent, 2) she treated me like I was intelligent, 3) she was incredibly nice, 4) she was personable, and 5) she knew exactly what to do, got it done, tested it and had me test it out while I was on the phone with her. It was so fast and easie. It did take a while to get to her but she was well worth the wait!

Fernanda

Great Customer Service

Nick @CR was very patient and willing to help us find a solution to what we were trying to achieve.

Tanya H.

Small-Business

Great Customer Service

I love that I have the option to chat with a live representative instead of a phone call because it gives me time to multitask and work on other projects while also answering their questions.

Kyle T.

Small-Business

Great, easy setup.

I have spoken to multiple customer service reps and ultimately got connected to our personal representative, they have all been great! I highly commend the team for their great communication.

Nicole Ficher

Great service

Nick @ CR was very helpful and patient with me when amending our contract. Thank you for your help.

CPU Admin

Nextiva - Chris W - The only Nextiva Rep I need.

I have had Chris W as a rep for several years now and have not had customer service and communication quite this well with any of the many vendors I work with. It is and has been a true pleasure and we have developed a relationship that is more than just a mutual business benefit. He is a great person and a great asset to me and his company, Nextiva.

Ashanti L.

Mid-Market

Intricate yet user friendly

Nextiva's customer support is what I find most helpful, through both it's portals as well as its team. It online support is very detailed and very polite; i've certainly had my fair share of short tempered and unhepful support teams with other products.

Julia M.

Lowe's Companies, Inc.

Improve your business phone line with Nextiva

I have been incredibly impressed with Nextiva's customer support. Last night, two different technicians provided me with excellent assistance when I was having trouble getting my phone system up and running. Their in-depth knowledge of the problem at hand enabled them to quickly identify what needed to be done to resolve the issue, which made all the difference. The level of dedication they have shown is unparalleled and has left me speechless! Although their management tools are first class, this experience has really highlighted why choosing Nextiva has been absolutely worth every penny spent on our PBXs to date.

Willliam McCall

Daniel Padilla handled my sign-on call…

Daniel Padilla handled my sign-on call with intelligence, humor and a firm grasp of the Nextiva products. I'm in the very early stages of a start-up, so I'm squeezing every nickel . . . Daniel understood that and set me up to grow with Nextiva in the years to come.

Thamy Junis

Exquisite Service by Jenmer

I must say...I originally went with Ring Central and I canceled my services due to poor customer service and inaccurate information provided on numerous occasions. I was connected to Jenmer through the "chatbot" and requested to be called on my direct line. Within minutes, I received a call from Jenmer and she made my decision "unquestionable". Her patience, professionalism, and expertise led me to sign up right away. I was sold.

Verified User in Construction

Small-Business

It's easy to get and set up

Their system for setting up the new phone tree is about as easy and user friendly as a system can get, with a literal phone tree right in front of you and options to click through to get everything working. If that is not simple enough, their on oarding team will walk you through it all, anyway.

Lauren P.

Small-Business

Exquisite Service by Jenmer

So far great and quick support, easy set up. Software is intuitive, and the apps look modern and are easy to navigate. Setting up an automated directory was easy - I just used two paths for existing clients and not-yet-a-client.

Kamal

The customer service was above and beyond

The customer service was above and beyond , they understood my frustration and handel it very , specifically Rick (Ricardo) and the other person whom transferred me to Rick ( I can't recall his name ) . But Rick was the star , very professional , helpful , friendly and most knowledgeable

Thomas Resendez

Thomas Beebee

Thomas was great, idk if it’s cause he’s a Thomas like me. But he did a phenomenal job explaining the benefits of the programs.

Kristin H.

Small-Business

Various Options for Businesses of Any Size

Nextiva has provided us with a way to communicate with our clients in a streamlined and user-friendly manner. Whether I am at the office on my desk phone, at my home office on my desk phone, or working remotely using my cell phone or PC application, I have all the options available. We also utilize the text messaging option daily as many preferred communications of our clients have shifted to text messaging over the years.

David H.

Small-Business

Great Service... looking forward to it

The voice quality is my biggest concern as I am exploring working outside the United States in the near future. The cost was affordable as well. Very much looking forward to getting started once my number is ported. All in all really great. Easy to sign up. And getting my number porting started was pretty easy too. It's a new sys so it will def take a bit of time to get used to it. But unlike other calling platforms I'm looking forward to it.

Jennifer deSpain

Nick @ CR

Nick @ CR - 02176356 (case #) was extremely helpful and diligent in following up with us to make sure we were being take care of. He called and emailed us multiple times to either keep us informed or check on us.

Brad S.

Esch1

You guys ROCK!

Every feature of the system works great, and the development team continues to improve and patch. The customer support teams are also a great resource.

Kelly L

Tyler ROCKS

Tyler was very helpful, and patient, with all my questions. He made notes regarding all my questions and concerns and sent an email so I could follow up when I had more time. Definitely looking forward to working with him in the future.

Eric H.

Small-Business

Great product

I am very happy with the Nextiva product. I was able to access the texting and voice in Europe on pilgrimage. The app is very easy to use when the cellular works.

Chanel C.

We Sell Mats

Passion + Follow-Thru= Excellent Customer Experience

I like that each agent, takes the time to listen, and understand the reason you are reaching out. Even if they do not have the solution, they have additional knowledgeable staff that will have the solution.

Chanel Campos

Fantastic Customer Experience

The customer service is consistently fantastic. I reached out yesterday for help with blocking numbers via chat. The chat option alone is great. It allows me to still be able to assist my customers while I am being helped with my questions. I did not wait long, and the representative was quick to solve my issue, and to thank me for being a long-time customer.

Brandon K

Small-Business

Amazing overall experience.

It has an amazing and also simplistic user interface at the same time. I like the app integrations for meetings, like I can schedule my meetings and add them to my google calendar immediately.

Cedric Washington

Thanks Joshua

Joshua call about a request to stop service but once he found out we needed 2 devices, quickly handled the situation to get them ordered.

Damon V M

Nick went well above and Beyond

Nick completely understood my issue and concern. I was on the verge of porting our numbers and moving on. Nick was able to completely resolve our billing issues and keep us as a customer of Nextiva.

Fox F.

Small-Business

Very helpful staff, quality service

Everything is in one place. I like the fact that I can get the calls in a variety of ways: desktop, app, or ringing on my device. Other competitors are lacking. Also, I like how with the new TCR requirements for texting Nextiva realizes sole proprietors using conversational texts and does not require registration. RingCentral was a long drawn out process that took weeks, all while having clients wondering why they couldn’t reach me.

Kaela A.

Telco Data

Support Exceeded My Expectations

Their support is the best I've ever dealt with. I work with support for different providers, and no one has exceeded my expectations like Nextiva. Their hold times are minimal, and you can reach out to support in a more convenient way. Whether via email, chat or phone, their support staff goes above and beyond to resolve your issues. They also take the time to explain the problem and how you can fix it in the future.

Cole Camp Ambulance District

Thank You

M. Couch Customer Relations Manager, she was excellent, There was a slight misunderstanding on my part with your process, not only did she take care of my account, but she explained the process and why it was the process. It was a very welcomed conversation and changed my opinion back to Nextiva being a great service.

Chris McCracken

Supportive Sales Process

My assigned account executive, Leif Pilegaard, was super supportive during the sales process. He answered my numerous questions about Netiva, features, setup, and pricing. I felt comfortable making the decision to choose Nextiva because of his commitment. I can't wait to try Nextiva as our new business communications platform.

Nathan R.

Mid-Market

Nothing but excellent help!

I like how easy it is to add new licenses, create new or update existing users, support is very responsive and does not close a ticket until they are absolutely sure that the problem is resolved. Nathan Kramer, our account manager has been excellent in pointing me in the right direction for Nextiva's products and services!

Kevin R.

Small-Business

Grateful and Connected

What I like most about Nextiva is the ability to switch between devices on the go. We were upgrading from landlines to VIOP, and this solution not only met our expectations but also met our budget. The service is excellent, and I have enjoyed the check-ins I receive from the Nextiva team to see if we are still satisfied with our service and if there is anything they can do to help improve our satisfaction.

Phillip Wright

I have been trying to take care of this…

I have been trying to take care of this issue for a month and Ricky got on the phone quickly and was able to take care of the issue in a timely manner

Emilio Hernandez

Satisfied with the product

Nextiva provides a reliable service, user friendly. Although it crashed at times, it can be refreshed in a matter of seconds. I recommend it to anyone who leans on making international calls on a daily basis.

Crystal R.

Small-Business

Detailed and straight forward start up service

I liked how the person on the line walked me through set up and explained everything to me.

Corina W.

Small-Business

Great experience and great value!

Customer support was wonderful. They walked me through everything, and there are so many easy-to-use features! After reviewing and talking to several other companies, Nextiva was in our top 3, but after talking to customer service and the sales team, it quickly became number 1. The best part is that you get all of this at a great price!

Jerry King

Richard Hernandez has been a big factor…

Richard Hernandez has been a big factor with our successful relationship. Richard is on target all the time and engaged in the success of Heaton Eye. I can't say enough about Richard and skill and dedication. Richard keeps me informed, and he works very well with Five9 who HEA uses in their call center. We've had a few projects that are a shared responsibility between Nextiva and Five9, and Richard does a great job managing those interactions and keeping the project on track.

David J.

ADT Estimating

Best Service Provider, Great Customer Support Service

I am using Nextiva from past several months , i can say they are providing best services and their user interface is very user friendly.

Andres Ardila

I find it highly convenient to have all…

I find it highly convenient to have all services consolidated in a single location. What I particularly like is the flexibility of receiving calls through various channels like desktop, app, and direct ringing on my device.

Paul C

PC Squared, Inc

We are an IT company specializing in…

We are an IT company specializing in ALL things I.T related. Jonny has been a great asset for our company. He's very responsive and quick to help. It's this kind of service that enables a functional working relationship with a company as big as NexTiva

Jillian F.

Small-Business

Great Service/Customer Service

They respond very quickly to questions and concerns I may have. I am not super tech savvy and they always help me with ease. The service with the phones are great as well; I never has issues with my phone calls.

Ryan Schut

Nick @ CR did an excellent job for us!

Nick @ CR and this case number 02236475 did an excellent job for us!

Joshua S.

Mid-Market

The onboarding experience has been fantastic

As our cutover date isn't until August, this review is geared more towards the onboarding experience coming from Ring Central.

Juan De Las Carreras

Terri was awesome

Terri was awesome. She helped me with an issue that haven’t been resolved for months. So she did a superb customer care job. Thank you Terri!

Tim

Working with Jonny has been great

Working with Jonny has been great! Jonny is very knowledgeable and knew his stuff, he always was able to get an answer and get back with me promptly. Made the migration easy and smooth.

Jason M.

Mid-Market

Recommendation

Easy to update options and make changes to all of the call flows. They are very knowledgeable and eager to assist when technical support is needed. My last two employers have been Nextiva users, so I do not have another company to compare with.

Renato Francisco A.

US Legacy

It is fast, effective.

The connection that you have with other people is what makes it unique. It is very useful due to the fact that we have several calls in the day and the people requests for our help.

Peter Zinnen

Experience working with Daniel Padilla

Daniel was fantastic, he helped me create a Vfax account in a manner of minutes, and was friendly and very helpful. Thank you Daniel!

James Bandy

Helena Agri Enterprises LLC.

Working with Jonny has been awesome

Working with Jonny has been awesome! Jonny is very professional, knowledgeable, and dependable. I have been working to upgrade over 150 locations to Nextiva with Jonny's helpful assistance and guidance along the way. I highly recommend Nextiva and especially Jonny as a hands-on sales rep. It's been rewarding working with him over the past years.

Robert M.

Oil City Iron Works, Inc.

Nextiva is EASY

I've been through the onboarding processes with Nextiva, more than once. I've utilized the same sales rep each time. He is patient through the decision making process and makes it "easy" to decide what is needed. When comparing services, it "easy" to identify the value Nextiva offers over their competitors. It is "easy" to set up the initial account and port numbers. Finally, Nextiva is "easy" on your pocket book. When you compare the cost of phone system ownership, plus repairs and maintenance, you can easily see why a service like Nextiva is not only a great value, but how it can save money, over the years of use.

Chad H.

Business Knowledge Systems, LLC.

Great client team.

Nextiva service and reliability has been great. Over the last 3+ years we have been with Nextiva we have not had any noticeable outages. Their account team is also great to work with. Our rep Christina Lavely has been excellent in helping us with our account and helping us find answers. She is always there when we need help. We have been a Nextiva partner and have other clients that use their services. Christina has been able to help us keep in touch with all of their account reps as well. The account team tries to go above and beyond.

SG

Awesome Job

Very helpful, got our issue sorted out.
- On an unrelated note, I don't like that this page has Facebook trackers. I would normally close the page and not finish the survey, but Nick was really helpful and I want to make sure he gets credit for it.

Saif Maknojia

Thomas was very friendly and easy to…

Thomas was very friendly and easy to work with. Setup on account and technical service was quick and easy. Would highly recommend Thomas and Nextiva for your telephone/fax needs for business.

Barbara R.

Freelance

Complete set up in under 30 minutes

I was amazed that my account could be set up in under 30 minutes. That included the sales portion. Leif understood what I needed and didn't try to sell me something I didn't need. Very polite and professional, with just the right amount of humor. The onboarding was done remotely with a very awesome technician. I am very impressed with their knowledge of the product.

A. Mina T.

Tran Law Group

Cost Effective and Functional - Who could ask for anything more?

The user experience for Nextiva is terrific. I have the desktop app, the mobile app and a desk phone. I have a small office, so the phone tree/directory is relatively straightforward. The best feature is the ability to text from the office number. I have saved so much time being able to text my clients from the mobile or desktop app. My clients love it too. Nextiva is the first service I have been able to text from my office line. Other services have had to assign me a different number, so it confuses people.

B.A Yeatts

First of all

First of all, I got a live person after just a few rings. Then, Miguel, the service representative was very helpful and pleasant; he put me on a brief hold and then returned with an answer to my question. In passing conversation I mentioned a problem I was having with unwanted faxes and he offered/transferred me to another department for help. I was pleased by the level of customer service.

Camilo B.

ARL Logistics

Great application for companies

Is a great application for companies, helps a lot and it's user-friendly, you can make calls, and transfer to your coworkers, and also you don't have to download the application because you can use it on the website on your laptop or computer at home or any place, also you can save your frequent phone numbers as favorite and organize your calls in which you received and the ones you maked

John Danaher

Billing issue was resolved with respect…

Billing issue was resolved with respect and great customer service. Very kind employees at Nextiva

Scott Wright

Terri helped me with case 02294182!

Terri helped me with case 02294182! She did an amazing job following through and insuring I was taken care of!!

Ellen L.

Small-Business

Nextiva Review

I like that there is an app to integrate with your cell phone so you can make business calls on the go. I like that I was able to set up a non-nextiva office phone from my home without too much hassle. I did encounter an error while trying to set up a new user but once I contacted support they were able to walk me through not only getting the situation fixed but she actually showed me another, more preferred way, to set up my home office phone. I was thrilled I could keep my same extension in office and out of office for less confusion.

Trever B.

Small-Business

Versatile, Dedicated, committed.

No matter how unconventional my management staff requests to have our phone line, Nextiva has constantly committed to helping me find a way to let this system function, unlike previous providers.

Sandra

Paige was extremely helpful and…

Paige was extremely helpful and pleasant to work with. She went above and beyond to resolve our billing questions.

Robin Osman

I have always had an amazing experience…

I have always had an amazing experience with this company. The customer service is always outstanding, especially today. I was so pleased with the service I received from Chris W. Keep up the great work Nextiva!

Richard M.

Small-Business

Our Nextiva Experience

I like the flexibility that Nextiva offers its customers, you can talk directly from a desktop, phone, laptop, or any other mobile device with Wi-Fi connection. The service is awesome and the sales and support team was fantastic in getting our business telephone communication up and running. Thanks, Chad & Dennis of the Nextiva sales and support team for their great support in making this happen.

Sherry R.

Capitalist Times LLC

Quick and Painless

Nextiva was able to provide a custom solution for our very small business. We are no longer paying for seats we do not need and will not use. The app seems to be very intuitive and simple to use, and the onboarding representative was exceptionally kind and thorough.

Keith DeLong

Experience working with Jonny

The process from understanding options to final implementation went very well and our whole team was impressed. Everything happened as scheduled and the whole facility is very happy with the new system.

Brendon Willis

Chris W. is THE MAN!

I've been working with Chris W. for 3 years now opening up multi-family properties in Raleigh. Nextiva is our preferred VoIP provider for our office phones, and Chris is our go-to guy! He is extremely reliable and quite possibly the fastest responder I've ever worked with. He is profressional, efficient, and get's us exactly what we need in a quick and easy fashion. highly recommend working with Chris W!

Raimer E.

Scopic Software

The ideal solution to enhance communication in small businesses

In general, I am delighted with Nextiva's performance. It integrates many advantages for our business, including adapting capacity and communication services as needs arise quickly. It also provides the flexibility to add or remove users, adapt functions and expand the infrastructure without costly hardware investments or complex configuration modifications. One of the outstanding features of this software is its use of encryption technologies, data redundancy and secure servers to safeguard confidential information and ensure uninterrupted service operation.

Bo. S

Small-Business

Many things, Onboarding staff and support team at the top of the list!

Many things, but at the top of the list would be the excellent onboarding staff and support team. They stepped me thru the onboarding process, and were critical in making the high-value Nextiva platform easy enough to implement that not only was a 3rd party vendor not necessary, our company ended up with a much more capable system at an affordable cost, including minimal upfront costs.

Jorge Linares

My account rep @ThomasBebee always…

My account rep @ThomasBebee always makes the process so easy from beginning to end and really goes above and beyond to make my transitions smooth. The support is amazing and the service works great. HIGHLY RECOMMEND !

Suzzie Villar

Finally a positive interaction

Speaking with Nate today was like breathing a breath of fresh air! After several attempts and inquiries regarding the term and status of our contract, Nate actually called me! He took the time to read thru our account history and was prepared to answer all my questions and addressed my concerns. Today will be the 2nd of I don't know how many interactions, (most of them stressful), I've had with Nextiva, where I feel like someone actually cared about my concerns. Nate is gem and a perfect gentleman. Kudos.

Andrew H.

CARABIN AND SHAW PC

Very Handy VOIP that has Helped Me Efficiently Run my Law Practice

The ease of use on the desktop allows me to be more productive. I like that pulling up contacts, calling, texting, and seeing who is calling is as easy as working on my latest project. I can send to voice mail, three-way call, fax, do whatever I need to do, without having to leave my desk.

Rick B.

Small-Business

Great telephone features, fantastic service set-up help

Excellent features, reliability. Great customer service. Nextiva is able to present complicated features in a manner that enables an administrator with limited network experience to get an office system up and running quickly. The customer set-up team is great, particularly Anastasia.

Jaclyn

Great personal attention and customer service

I just wanted to give some kudos to the great experience we had with Mario Gamboa and our new platform implementation. He was well prepared for our setup, with much knowledge about our company and our current situation.